Simple modern service management software
You will receive a service desk with comprehensive features such as self-service,
Automation, SLAs and CSAT reporting functions. Simply put, it is a helpdesk request tracker. This allows your team to receive, manage and resolve requests from customers. The self-service web portal helps customers to fill out forms so that they can ask for help.
Service management software for modern IT teams
Developed for DevOps
By integrating Jira Service Managment with Jira Software, IT and development teams can work together on a common platform. This allows problems to be solved more quickly and changes to be implemented reliably.
Smarter help with self-service
Enable your customers to submit requests through an easy-to-use portal or add Confluence to Jira Service Management to get an integrated knowledge base. Thanks to machine learning, the appropriate services are always suggested, whereby the system “learns” from every interaction. This way the answers can be found quickly. With native support for eight languages, you can provide your customers with a localized environment.
Ready to use in minutes
Forget complicated contracts and expensive consultants. Get started today with pre-built IT and customer service templates, business process and automation rule suggestions, and integrated email support. It’ll look like this: Customers send their SOS requests via a customer portal or by e-mail. The service management employee works on the customer requests that are waiting prioritized in a queue. Each team has its own project, its own area of responsibility. This is a specific area, which can range from human resources, law, IT, finance to marketing.
One service desk for all
Jira Service Management for ITSM
Jira Service Management includes ITIL-certified templates for managing processes, problems and changes. You can use them unchanged or adapt them to your requirements.
Jira Service Management for customer service
Outstanding customer service with cross-channel help via web, email and mobile device you can manage the issues reported by customers and your development roadmap on a common Jira platform to keep track of the issues.
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