JSU validators

Masergy Communications Customer Story

In the fun world of Jira, workflows control the status of the project as well as the rules by which it transitions to other statuses.

But Jira workflows out of the box, has limitations. To be able to extend the power of your Jira workflows, automate transitions and reduce repetitive manual work, many admins look to add-ons  like JSU, designed to make workflows and post-functions more efficient.

At the Atlassian Las Vegas Summit, we met a lot of JSU fans raving about how our add-on has helped them with their work.

Hear from the Jira Admin and Architect of Masergy Communications about their JSU experience.



Masergy is the secure software-defined network and cloud platform for the digital enterprise.

Recognized as the pioneer in software-defined networking, Masergy enables unrivaled, secure application performance across the network and the cloud with Managed SD-WAN, UCaaS, CCaaS and Managed Security solutions.

Industry leading SLAs coupled with an unparalleled customer experience enable global enterprises to achieve business outcomes with certainty.


The headquarter is in Plano, USA, also located in UK, Philippines and Netherlands

Company size

501-1’000 employees


Managed WAN, MPLS, VPLS, Software Defined Networking, Bandwidth On Demand, Network Behavioral Analysis, Advanced Managed Security, Compliance Testing, Security Audits, Cloud Unified Communications, SIP trunking, Hosted Call Center, cloud contact center, Managed SD-WAN, UCaaS, Endpoint Detection and Response, Managed Detection and Response, Networking, and Network


Masergy Communications uses Jira but their instances were established messily. Their new Jira Administrator needed an app that could clean-up and automate workflows seamlessly.

Solution & Results

JSU was downloaded by their new Jira Administrator Jeanette and she is now using the whole toolset of utilities streamline their workflows. She added validators to make sure users could operate workflows accurately, giving her the correct information they need in a ticket.

“We’d definitely recommend JSU”

JSU validators
Jeanette Hamel
Administrator, Business Intelligence, Masergy Communications

“We love you guys (at JSU), you guys save us a lot of time.”

JSU validators
Lisa Bluitt
Administrator, Business Intelligence, Masergy Communications

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